Help center
Frequently Asked Questions
Everything you need to know about the CytoCatch™ platform — from training and support to customization, warranty, and pricing.
Yes, we have a team of specialists available to provide on-site, phone, or video support. To request product support, please contact us here in order to schedule it.
Yes, we have a team of specialists available to provide both on-site and virtual training for our customers. If you have a technical question or want to request product training, please contact us here and we’ll be contacting you shortly.
No. Unlike many fluorescent microscopes, our digital slide scanners do not require a dark room and can be placed on a standard lab bench.
Yes, you can choose up to 8 LEDs from our selection, with wavelengths ranging from the UV to the far-red region. If you don’t know which set of LEDs will suit you better or require a custom LED for specific applications, don’t hesitate to contact us to discuss your lighting needs.
Yes, you can choose up to 8 filter sets from our selection of sets to properly detect standard UV to Cy7 fluorophores. If you don’t know which filter sets you need or require a custom filter set for specific applications, don’t hesitate to contact us to discuss your filter needs.
You can download any updates for free directly from our website.
Yes, our digital slide scanners come with a 1-year warranty. In case that is required, we also offer extended warranties.
The final cost will depend on the components required. You can use our quote builder to properly price your CytoCatch devices.
Still have questions?
Our team is happy to help. Reach out and a CytoCatch™ specialist will be in touch.